RETURN POLICY

If you have ordered the wrong size or the style doesn’t suit you, we gladly accept items back for a shop credit. Please contact us within 10 days of receiving your order to get the process started. The condition of the item you wish to return must be unworn and with the original tags on. All returns must be mailed back in the original packaging, to ensure the hat won’t get damaged during transit. Please note we do not return hats that have makeup on the inner band or have been visibly worn.

To initiate a return, please email your order number and reason for return to hello@westvon.ca. Regular priced merchandise may returned for a shop credit.  We do not accept refunds at this time. Shop credits expire within one year from being issued and are eligible for use on any WEST VON pieces. Please allow up to 5 business days to process exchange/credit note. Please note we do not refund original shipping costs and you are responsible for all shipping and handling fees involved in the transaction. Please be sure to ship your item(s) with tracking for proof of delivery and to ensure we safely receive your package.

WEST VON has the right to refuse a return or exchange on any products that do not abide to our Exchange Policy. 


SALE ITEMS + ORDER ISSUES 

All sale items and discounted items are considered final sale. These items will not be eligible for exchange or shop credit. Sale prices can not be applied to past purchases. Please note that any order made {regular priced or sale} can only be cancelled within 24hrs of purchasing. We cannot cancel orders after 24hrs. We are not responsible for covering shipping charges for wrong addresses or rerouted packages. Thank you for your understanding.  

  We always quality check each item before it leaves us. However, if there is an issue with your order or you have received incorrect or defective merchandise, please contact us at hello@westvon.ca and we will be happy to assist you!

All of our hat are handcrafted and original. We do not consider things such as wool colour flecks, different texture of wool or characteristics on leather bands as defects, but simply the natural uniqueness of each hat.   

If you have additional questions regarding exchanges, returns and shop credits please do not hesitate to contact us!